FAQ

How do we know the latest service pack available for a particular version of SolidWorks?

Ans: Open SolidWorks, Click on Help, and then click on Release notes to find out the latest service pack available for that particular version of SolidWorks and the fixed SPRs (SolidWorks Performance Report).

Can we download the service pack from the website or should we get it from the value added reseller?

Ans: Yes the customer can directly download the service pack from the SolidWorks website, until he is under subscription.

What are the benefits of taking the Subscription?

Ans: As a Subscription Service Program member, you receive automatic upgrades to the latest versions of SolidWorks software, live technical support from your local authorized value-added reseller (VAR), as well as requested software enhancements. You also gain access to the SolidWorks Customer Portal—a web-based hub for SolidWorks resources. The SolidWorks Subscription Service Program enables you to focus on what matters most—designing better products.

What is a SolidWorks® customer portal login account? Can I register my serial number through this login account?

Ans:The SolidWorks® customer portal login account is an email-based account used to log into the SolidWorks® Customer Portal. For full access to all features within the customer portal, your subscription service contract with your reseller must be up to date.
To register a product, login and select “Register My Products” – then following the instructions.
To create a customer portal account, please go to the below web link and click on the link that says “click here to create a sign-in account”. SolidWorks Customer Portal

How to change document units from metric to inches?

Ans: Unit settings can be changed from Tools > Options > Document Options > Units.
To have this setting as the default units setting, navigate to File > Save as. Once in the Save As dialogue box, from the “save as type” pulldown box select “Part templates” – SolidWorks will automatically navigate itself to your default template location, from here you can select Part.prtdot and overwrite this template. Now when you open a new part, inches will be the default units.This procedure can be repeated with Assemblies and Drawings. This is also the procedure for changing existing file’s unit systems.

I'm getting an "activation count exceeded" error when I try to install SolidWorks® - what does this mean?

Ans: You are installing a SolidWorks® standalone license and trying to activate the license, which is been already activated in other machine
In order to install on the different computer, you will first have to transfer your license off of another computer. To do this, open SolidWorks®s on the old computer and click on ‘help’, ‘transfer license’. This will make a license available so that SolidWorks® can be installed on a new computer.
To determine the computer names on which your SolidWorks®s license has already been installed, contact your reseller – they will be able to provide you with computer names.

What information we need to provide while reporting error to the resellers?

i. Customer Serial Number and contact information.
ii. SolidWorks Version and Service packs
iii. Relevant System information (OS, Video Card manufacturer / driver, etc)
iv. Screen images of error message.

The error message "could not obtain a license for SolidWorks Server node is down or not responding. (-96,491,0)" is displayed when trying to obtain a license from the Solid Network License Manager from a client. What can be done?

1. Check that the clients can ping/telnet to the server
2. Check that the license file has been correctly read in.
3. Check that the SolidNetWork License Manager service has been started.
4. Check that the clients are pointing to the correct server.
5. Check that the firewall on the server isn’t on or has ports defined to allow the SNL Manager to work

How to check the mass properties of the part/Assembly?

Go to Tools>Mass properties. Here you can find the property details of the part/Assembly.

How to find the references of assemblies?

Go to File>Find references. Here you can find the references of the entire assembly.